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Holly House
17 Hellesdon Park Road Norwich
Norfolk NR6 5DR
01508 538851sales@hollyhouse

Terms of business


We do not like the legal jargon and confusing terms you seem to find on a lot of websites, so we hope you’ll find our terms of business, simple, fair & reasonable!


All our prices are nett there is NO VAT to be added

How to Order

Order online and payment can be made by credit card via our secure payment provider Worldpay.

Credit Accounts are available for Registered Playgroups, Nurseries & Childminders.

You will receive an email to confirm your order.

Orders may be placed over the phone and payment made by credit card or cheque.

All items are subject to availability.

We will inform you as soon as possible if any of the goods you have ordered are out of stock

You may cancel any order so long as it has not been dispatched.

It is always our intention to supply items as shown, but occasionally we experience supply problems and we reserve the right to substitute any item for a suitable alternative.

If you would like any additional information or have any query please call us.

No Quibble 14 Day Money Back Guarantee

If you are not delighted with any item, simply return it to us in its original packaging, within 14 days of delivery for a full refund.

We would appreciate an email just to let us know it is on its way and please return by a postage service that requires a signature on receipt, at your expense.

On return we will issue a full refund, but regret we cannot refund delivery costs.

This does not affect your statutory rights.


Local Area

If you are based within our Norfolk or Suffolk delivery round ( NR, CB, IP or PE1-4, PE13-15 and PE30-38 Postcodes) orders over £40.00 will be delivered FREE within five working days.

Orders under £40.00 - delivery charge £6.99

We aim to deliver as soon as possible but please allow up to 10 days.
For more urgent orders, please telephone or email.

When delivering locally we can always bring items for you to look at without obligation to buy.

Larger items will be delivered directly from the manufacturer and may take longer than 5 days. We will advise current delivery times when we confirm your order.

Other parts of the UK

No Minimum Order

£0.00 - £60.00 – delivery charge £6.99
£61.00 – 100.00 – delivery charge £4.99
Orders over £100.00 – FREE

Delivery charges will be added to the cost of your order as above in the shopping cart.

Please allow 7 days for your delivery

Larger items will be delivered directly from the manufacturer and may take longer than 7 days we will advise current delivery times when we confirm your order.

Sometimes we are able to fulfil urgent orders, but please telephone or email us first .

As soon as we have dispatched your order, we will send an email to confirm. If you have not received your delivery within 7 days of this, please contact us.

We currently only deliver within UK
Should you wish to order for elsewhere in Mainland Europe, please contact us.

Delivery is on weekdays only.

Deliveries require a signature unless otherwise stated in the checkout process.


We take every care to package your order carefully and to make sure everything is there.

Please check your package as soon as possible after you receive it and if there are any problems, please contact us

If the carrier has obviously damaged the parcel, please sign the ticket as unchecked.


Payment is available by most major debit and credit cards or cheque. Please make cheques payable to Holly House Nursery Supplies.

Credit Account Customers only

An invoice will be included with your delivery

Payment Terms strictly 30 days nett from date of invoice

The ownership of goods purchased will not pass until these goods have been paid for in full.


All our products comply with appropriate safety and consumer regulations. Many are not suitable for children under 3 years old, as a number of the kits contain small parts, which could be a choking hazard, or have sharp points. Please contact us if you are unsure about suitability. It is the responsibility of the purchaser to ensure proper and careful use of the all items. Special attention should be paid to timely clearing up of accidents and spillages and suitable protection of clothes, tables and flooring. We cannot be held responsible for any damage caused to clothing or furnishings and in placing your order for the goods you acknowledge and accept these responsibilities.

Data Protection

Your details will be stored on a computer according to terms of the Data Protection Act 1998. No details will be passed to any third party.

By accessing or using the Hollynurserysupplies web site, you are acknowledging that you have read, understood and agreed without limitation or qualification, to be bound by these Terms and Conditions.